Introduction
Welcome to Hatthyllan. These General Terms and Conditions apply to all customers who place an order with us via www.hatthyllan.se. The buyer is obliged to read the terms and conditions before purchasing. When ordering, the buyer accepts these General Terms and Conditions. Hatthyllan Malmö AB reserves the right to change our General Terms and Conditions.
1. General .
Orders
Before you complete and pay for an order, you can review your order and make changes. You are only bound to your order when you accept it and our terms and conditions at checkout. Hatthyllan Malmö AB reserves the right to limit and/or cancel an order.
Payment
Hatthyllan Malmö AB accepts payment via Klarna, card payments through MasterCard, VISA and American Express. The total amount for order value, shipping and any other costs will be checked and deducted from your account when you approve your order.
Order confirmation
A digital order confirmation will be sent to the email address you provided when you have completed your purchase. This is a receipt/payment document for your purchase in the webshop.
Change of order
Once you have completed a purchase and received an order confirmation, we will begin processing the order in our system and at our warehouse. Once the package has left the warehouse, there is no possibility to change your order. If you discover an error in the contact information provided, it is your obligation to contact customer service at info@hatthyllan.se
Cancelled orders
Orders cannot be guaranteed until payment has been received and your order has been shipped. Items in your shopping cart are not reserved for you and are available to other customers at the same time. In cases where it appears that a product is reserved in your shopping cart, this should not be seen as a guarantee and the product can still be sold to someone else. We reserve the right to assume that products may be sold out even if your order has been processed. Your order is not confirmed until you have received your delivery confirmation email.
Price error
In the event of any pricing errors, we reserve the right to adjust or cancel the order.
2. Shipping & Delivery
All goods are shipped with DB Schenker to your nearest representative based on the address provided at checkout. Your order will be processed within 2-7 days with some exceptions. Hatthyllan Malmö AB does not take responsibility for any delays caused by customs. If a delivery is delayed or cannot be shipped due to stock balance or other reasons, the customer will be informed of this as soon as possible and no later than 14 days after the order was placed. The customer may then cancel the order and/or be refunded at no extra cost.
Shipping cost
The customer is responsible for the shipping cost of SEK 49 for purchases under SEK 1000. For orders over SEK 1000, shipping is free.
Delivery time
Estimated delivery time is 2-7 business days unless otherwise stated.
Unclaimed packages
You have 14 days to collect your packages. Hatthyllan Malmö AB is not responsible for packages that are not collected and we will charge a fee of 300 SEK for return shipping and administrative costs.
3. Payments
You can pay using the following methods:
- Cards (Mastercard/VISA/Diners/American Express)
- Klarna
All transactions are encrypted and 100% secure. Hatthyllan Malmö reserves the right to check the validity of the card, that there is coverage and that the address information provided by the buyer is correct. Hatthyllan Malmö AB reserves the right to refuse purchases.
4. Exchanges and returns
You have the right to cancel your purchase against a valid receipt within 14 calendar days of receiving your goods. The product must be returned in saleable condition in the original packaging and with all hangtags. All returned goods must be sent back together with a completed return form. Unidentified items that are returned may be refused a refund. Returns that are damaged, dirty, washed or worn will not be accepted. Hatthyllan Malmö is not responsible for return shipping but charges 59 SEK which is deducted from the refund. In the case of exchanges, 49 SEK will also be added in addition to return shipping. The goods must be sent in the same or similar carton in which the goods were delivered via DB Schenker which you leave with your agent. You can also return or exchange your goods in our physical store at Davidshallstorg 1, 211 45 Malmö.
5. Complaints
If you discover a manufacturing defect, the goods can be claimed against a valid receipt or proof of payment. Products damaged as a result of wear and tear are not considered defective. If you wish to exchange the defective product, we can exchange it for a similar product subject to availability. Where possible, we offer to repair defective products. If repair is not possible or the product is no longer available, you are entitled to a full refund including shipping and return costs. Before a product can be claimed, customer service must be contacted to handle the case: info@hatthyllan.se . Most often a picture and explanation of what is defective is needed. If the complaint is approved, we will send a return slip to your email address. The item must be sent in the same or similar carton that the item was delivered in via DB Schenker, which you hand in to your agent. You can also return, exchange or complain about your items in our physical store at Davidshallstorg 1, 211 45 Malmö.
6. Refund Policy
Refunds will be made via the same payment method used for purchase. Please note that it may take up to 14 banking days after an approved return for the funds to appear in your account.
Applicable law
These terms and conditions and any disputes arising in connection with the terms and conditions when using the website, or with purchases on the website, are governed by Swedish law. Hatthyllan Malmö AB may modify or change these terms and conditions. You are therefore advised to save the terms and conditions you accept at the time of purchase of your order.
Ownership of rights
All rights, including copyright of www.hatthyllan.se, remain with Hatthyllan Malmö AB. Any use of this website or its content, including copying other than for your own personal, non-commercial use, is prohibited without our permission.
Privacy Policy
Hatthyllan Malmö AB saves your personal data to be able to process your order. These are shared with warehouse and logistics partners to be able to deliver the goods. You can read more about our privacy policy here .