You have the right to cancel your purchase against a valid receipt within 14 calendar days of receiving your goods. The product must be returned in salable condition in the original packaging and with all tags and tags on the item. All returned goods are sent back together with a fully completed return slip. Unidentified items returned may be denied a refund. Returns that are used, damaged, dirty, washed or worn are not accepted. Hatthyllan Malmö is not responsible for return shipping, but charges SEK 59, which is deducted from the refund.

For exchanges and returns, send an email with your name, address and order number to info@hatthyllan.se then we will send a prepaid return slip to your email address. The item must be sent in the same or similar carton in which the item was delivered via DB Schenker, which you hand in to your agent. You can also return or exchange your goods in our physical store at Davidshallstorg 1, 21145 Malmö.

Complaints

If you discover a production fault, the goods can be claimed against a valid receipt or proof of payment. Product damaged as a result of wear and tear is not considered faulty. If you wish to exchange the faulty product, we can exchange it for a similar item subject to availability. If the product is no longer available, you are entitled to a full refund including shipping and return costs. Always contact us first, then send the defective item back to our returns address below. The item must be sent in the same or similar carton in which the item was delivered via DB Schenker, which you hand in to your agent. You can also return or exchange your goods in our physical store at Davidshallstorg 1, 21145 Malmö.

‍ Questions

If you have any questions, don't hesitate to contact us at info@hatthyllan.se or 040-655 72 22

‍ Return address

Hat shelf Malmö

Davidhallstorg 1

211 45 Malmö

Sweden